GiG Gulf - One of the Middle East's Largest Insurance Providers
How GiG Gulf strengthened its cyber resilience framework with our Crisis Management Training, Tabletop Exercises and Playbook Creation Services
GiG Gulf
GIG Gulf, a leading insurance provider in the MENA region, recognizes that maintaining strong cyber resilience is fundamental to their business strategy. It undertook a comprehensive initiative to strengthen its Resilience capabilities and maintain its ‘A+’ rating and commitment to operational excellence.
The following key services were selected to enhance GIG Gulf’s cyber
resilience framework:
- Crisis Management Training
- Executive Tabletop Exercises
- Technical Tabletop Exercises
- BC & IR Playbooks Development
This case study details the development of this partnership and the benefits it provided to GiG.
Client Goals
GIG Gulf’s partnership with Cyber Management Alliance included several strategic goals for reinforcing executive readiness, technical coordination, and crisis management documentation. These goals were:
- Building robust crisis management capabilities through immersive, scenario-based executive training.
- Strengthening incident response effectiveness with tailored tabletop exercises for executive and technical teams.
- Creating actionable Business Continuity and Incident Response playbooks aligned with industry best practices.
- Fostering seamless communication and cross-functional coordination during crisis events.
- Clearly defining roles and responsibilities to enable faster, more confident decision-making in response scenarios.
How We Enabled the Client to achieve their Objectives
Crisis Management Training
Executive and Technical Tabletop Exercises
The executive tabletop exercise immersed GiG Gulf’s leadership in realistic, high-impact crisis scenarios designed to test and refine their decision-making under pressure. These tailored simulations helped validate existing procedures while uncovering areas for improvement.
The technical tabletop exercise evaluated GiG Gulf’s operational response to simulated cyber threats, providing a practical environment to test incident handling and coordination across teams. It revealed critical process gaps, encouraged clearer documentation, and strengthened alignment between technical and business units.
BC & IR Playbook Development
Building on insights from the exercises, customised playbooks were created to suit GiG Gulf’s unique environment, regulatory needs, and global best practices. These playbooks established clear roles, escalation paths, and actionable protocols to boost resilience and compliance.
Client Experience & Feedback
By partnering with Cyber Management Alliance, GiG Gulf enhanced its ability to respond to cyber incidents in line with its commitment to maintaining its A+ rating and operational excellence. This collaboration led to the following key achievements:
• Faster, more confident leadership response
• Stronger crisis communication strategies and sharpened communication with stakeholders
• Practical tools to guide incident decision-making
• Streamlined incident response
• Improved executive coordination
• Enhanced alignment between technical and business teams
• Improved documentation and process clarity
• Actionable response protocols
• Clear team roles and escalation paths
• Improved operational resilience and compliance
“"This strategic engagement has elevated GIG Gulf’s cyber resilience across leadership, operations, and crisis management. Under Bruno Fonseca’s leadership, and with contributions from Rahul Banga and Saba Hameed, the organization is now better equipped to protect stakeholders and respond confidently to future threats."
GiG Gulf
Established in 1962, Gulf Insurance Group (GIG) is among the largest and most diversified insurance groups in the Middle East and North Africa (MENA) region.
With over 4,000 employees and 63 years of experience, Gulf Insurance Group has a strong competitive market position in Kuwait, Jordan, Bahrain and Egypt. The Group has operations in UAE, Saudi Arabia, Turkey, Algeria, Oman, Qatar, Iraq and Lebanon.
Industry: Insurance
CMA Services: Cyber Tabletop Exercise, Crisis Management Training, Business Continuity and Cyber Incident Response Playbook Creation
Locations: MENA Region
