CASE STUDY

Management Controls Inc

How MCi, a global leader in Contractor Management Solutions, enhanced its cyber resilience with CM-Alliance's Cyber Tabletop Exercise and Cyber Incident Response Plan Review and Playbook Creation Services.

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Cyber Crisis Tabletop Exercise & Incident Response Plan Creation and Playbook Review

Management Controls Inc

MCi recently partnered with CM-Alliance to strengthen its incident response capabilities. This collaboration focused on two key areas:  

  • Conducting a comprehensive cyber tabletop exercise.
  • Refining the Incident Response (IR) plan by creating a fit-for-purpose IR playbook.
This case study explores how this partnership unfolded and the value it brought to MCi. 

Client Goals 

Given its commitment to consistently improving its cybersecurity posture and proactively addressing emerging cyber threats, MCi aimed to:

  1. Assess and strengthen its current cyber incident response strategies.
  2. Involve technical teams in an in-depth cyber tabletop exercise for hands-on engagement.
  3. Improve the incident response plan and create a practical, customised IR playbook aligned with Management Controls’ operational needs.

 

How We Enabled the Client to achieve their Objectives 


Cyber Tabletop Exercise

Cyber Management Alliance partnered with MCi to create and deliver a highly effective technical cyber tabletop exercise, ensuring it was both impactful and tailored to their specific operational landscape. The Cyber Drill scenarios were designed to challenge participants while providing actionable learning experiences.

Our most experienced cyber drill facilitator, Amar Singh, led the session with an engaging and dynamic approach, keeping the technical teams fully immersed. By guiding teams through high-pressure situations, he helped them uncover vulnerabilities, refine incident response strategies, and strengthen overall cyber resilience.

This interactive and thought-provoking session not only tested MCi’s  cybersecurity readiness but also fostered deeper collaboration among teams, leaving them better equipped to handle real-world cyber threats with confidence.


“Amar’s deep domain knowledge and ability to engage with both technical and executive audiences made the tabletop exercise an incredibly valuable learning experience for all involved.”  

- Daniel Iturbe, Vice President of Infrastructure and Security at MCi

 

Review of IR Plan and Creation of IR Playbook 

Cyber Management Alliance conducted a comprehensive review of MCi’s existing Incident Response (IR) plan, leveraging its deep expertise in Cyber Incident Planning and Response. This meticulous evaluation identified key areas for improvement and provided guidance on how to align the IR Plan with industry best practices and real-world threats.

One of the most significant contributions was the refinement of the IR playbook—a transformation that proved invaluable for MCi’s security team. The new playbook is a structured, intuitive, and highly functional guide that streamlines incident response, enabling teams to act swiftly and decisively in high-pressure situations. 

 

“The IR playbook developed by Cyber Management Alliance is a game-changer for our team. It’s a robust, user-friendly guide that has greatly streamlined our incident response processes.

- Daniel Iturbe


Client Experience & Feedback

Through its collaboration with Cyber Management Alliance, Management Controls Inc. (MCi) has significantly enhanced its cyber incident response capabilities. It has reinforced resilience against evolving threats in the following ways:

1. Deeper Incident Preparedness: The cybersecurity tabletop exercise delivered critical insights and highlighted the vital role of cross-functional collaboration in effective incident response.

2. Optimized Incident Response Plan: With an enhanced IR plan and a newly developed playbook, MCi now has well-defined tools and processes to swiftly detect, mitigate, and manage cybersecurity incidents.

3. Robust Incident Response Playbook: Cyber Management Alliance and MCi created a comprehensive and structured playbook that offers clear, actionable guidance to the organisations for responding to security threats with precision and efficiency.

4. Enhanced Team Readiness: The interactive tabletop exercise strengthened the technical team’s preparedness. It has also helped build the team's confidence in handling cyber threats.

5. Strategic Cyber Resilience: By refining its incident response strategies, MCi demonstrates industry leadership in safeguarding sensitive data, maintaining stakeholder trust, and reinforcing its commitment to cybersecurity excellence.

 

“What sets Amar apart is his genuine passion for helping organisations improve their cybersecurity posture. His enthusiasm is contagious and inspires teams to strive for excellence in incident response. Working with Amar is like having a trusted advisor and partner in your corner. His commitment to client success is evident in every interaction, from the initial scoping discussions through to the final deliverables.
 

- Daniel Iturbe

 

 

Management Controls Inc. 

US-based Management Controls Inc. (MCi) is a global leader in contractor management solutions and enabling organisations to optimise their workforce. Its unique TRACK platform allows companies to seamlessly standardise, manage and pay contractors while efficiently tracking costs of labour, material and equipment.


Founded in 1989, Management Controls’ (MCi) journey began with a mission to tackle the intricate challenges organisations face in managing complex contractor data, encompassing labour, equipment, and materials. In line with its vision, the myTrack platform was created as more than just a software solution; it’s a strategic tool transforming the relationship between owners and their contractors.

With myTrack, owners are equipped with unparalleled transparency and control over their contractors’ daily productivity and costs. This powerful insight enables more informed decisions, leading to enhanced budget utilisation and more effective resource allocation. 


 

Industry: Contract Management
CMA Services: Cyber Tabletop Exercise, Cyber Incident Response Plan Review, Cyber Incident Response Playbook Creation
Locations: USA

 

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