ITIL or Information Technology Infrastructure Library is a framework of detailed practices designed to ensure efficient planning, selection, delivery and maintenance of services in the IT lifecycle. It is the only consistent and comprehensive documentation of best practice for IT Service Management.
Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown around the world which this course will familiarise you with.
The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs.
After completing this course, IT professionals, business managers and even audit managers will find that they have enhanced their capabilities to manage IT processes & deliveries.
Upon completion of this course, you will be able to:
The playbooks training course was a good 'part-2' to the CIPR and went into greater depth in a number of areas. The day was fun and Amar kept us moving along at a good pace.
Enjoyed the course. Good mix of attendees and plenty of lively conversation. Amar steered us through it all admirably.
Overall the course was very good. I would strongly recommend this training to anyone who is involved in Cyber Security or has control of information assets.
It was a great workshop with a lot of interesting people and a great learning experience.
This was a very helpful day and opportunity to speak with a number of operational incident responders to discuss what really works in practice and not just in theory. I gained a great deal from the day, particularly around the construction of bespoke playbooks and also a variety of useful resources to inform my learning. A really good day.
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