The definitive course for mastering the concepts of Information Technology Infrastructure Library; an ideal preparation for ITIL Foundation Certification aspirants
ITIL or Information Technology Infrastructure Library is a framework of detailed practices designed to ensure efficient planning, selection, delivery and maintenance of services in the IT lifecycle. It is the only consistent and comprehensive documentation of best practice for IT Service Management.
Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown around the world which this course will familiarise you with.
The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs.
After completing this course, IT professionals, business managers and even audit managers will find that they have enhanced their capabilities to manage IT processes & deliveries.
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Upon completion of this course, you will be able to:
The playbooks training course was a good 'part-2' to the CIPR and went into greater depth in a number of areas. The day was fun and Amar kept us moving along at a good pace.
Enjoyed the course. Good mix of attendees and plenty of lively conversation. Amar steered us through it all admirably.
Overall the course was very good. I would strongly recommend this training to anyone who is involved in Cyber Security or has control of information assets.
It was a great workshop with a lot of interesting people and a great learning experience.
This was a very helpful day and opportunity to speak with a number of operational incident responders to discuss what really works in practice and not just in theory. I gained a great deal from the day, particularly around the construction of bespoke playbooks and also a variety of useful resources to inform my learning. A really good day.
“I found the course to be very interesting. It not the usual bookish theoretical type, of course, it was quite interactive.."
CIO, Rak Bank, Dubai
“Amar Singh brings a wealth of personal experience and knowledge.”
President ISACA UAE
“The course was excellent. Not the typical core text book training but giving valuable insights and experiences.”
Head of IT, Bank of Sharjah, UAE
“This was the most interesting and attractive courses I have ever attended. A lot of inside knowledge was shared.”
Head of Audit, Emirate Global Aluminium, UA
"I wish all Senior Executives attend this course. It’s the most practical course I have ever attended. It teaches you not just how to understand but also how to respond to a Cyber Attack. ."
"The information we learnt provoked plenty of conversation both around personal experiences with the challenges that I face in the business and also backing up what was said in the course with real-life examples"
"The training was very informative and well knowledgable and i would recommend this course to anyone who wishes to explore cyber security even further."
IT Director, Christ the King Sixth Form Colleges London
"It’s been a great two days of learning. We drilled down, we simplified how an incident should be detected and how an incident should be handled. One of the key learnings I have taken is define normal. ."
"The overall training was good, it was quite informative. I highly recommend this training session to at least the CXO level people because it is something very meaningful for them and it can be very beneficial for organisations."
"Amar is a good mentor because he did more than just teaching. The checklist and mind maps are a really good part of the course. ."
IT Manager, HLB HAMT, Dubai UAE
"Amar is an excellent tutor and mentor also. The key aspects of the training is interactive sessions. Everyone has shared their experiences. I gained much knowledge which will be useful for my day to day activities."
"I really learnt a lot from this course as it was the first cyber security course I have been on. What I liked the most was the mind-mapping."
Paramount Computer Services, Dubai UAE
"I recommend everyone to attend this course whether your business is at the beginning or whether you have already implemented some of the IT security procedures. Even if you think you are protected but in fact it is not protected.."
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