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Information Technology Infrastructure Library Course

The definitive course for mastering the concepts of Information Technology Infrastructure Library; an ideal preparation for ITIL Foundation Certification aspirants

We have trained over 750 organizations including:

20 content-rich videos delving deep into all essential concepts of ITIL

A combination of real-life case studies with custom-made training material

Helps you absorb implementation concepts as used in practical scenarios

Designed by experts, this is one of the most detailed courses on ITIL

ITIL or Information Technology Infrastructure Library is a framework of detailed practices designed to ensure efficient planning, selection, delivery and maintenance of services in the IT lifecycle. It is the only consistent and comprehensive documentation of best practice for IT Service Management.

Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown around the world which this course will familiarise you with.

The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs.

After completing this course, IT professionals, business managers and even audit managers will find that they have enhanced their capabilities to manage IT processes & deliveries.

Benefits of the ITIL Course

  • The most comprehensive ITIL course for those looking to achieve the ITIL Foundation Certification.

  • Master IT Service Management best practices and greatly enhance your employability.

  • Gain confidence in your ability to optimise value for the business & for clients.

ITIL (1)


Information Technology Infrastructure Library Course Learning Objectives:

Upon completion of this course,  you will be able to: 

  • Explain in your own words what Information Technology Infrastructure Library is and why it’s important. 

  • Acquire knowledge about the history and various versions of ITIL.

  • Understand the difference between version 2 and version 3 of ITIL.

  • Comprehend the processes, definitions and implementation encompassed in ITIL.

  • Gain considerable mastery over concepts like Supplier Management, Capacity Management, Information Security Management, Access Management etc.

  • Articulate the four functions in the Service Lifecycle and their specific responsibilities as per ITIL.

  • Enhance your industry expertise by understanding how to organise internal IT functions and make each service efficiently cost-effective and performance-driven.

Feedback and Testimonials for our Courses

Kevin Hayes
The playbooks training course was a good 'part-2' to the CIPR and went into greater depth in a number of areas. The day was fun and Amar kept us moving along at a good pace.
Kevin Hayes
CISO, Cyber Risk Associates
Russ Smith

Enjoyed the course. Good mix of attendees and plenty of lively conversation. Amar steered us through it all admirably.

Russ Smith
Kim Rose

Overall the course was very good. I would strongly recommend this training to anyone who is involved in Cyber Security or has control of information assets.

Kim Rose
Information Governance Officer, Wye Valley NHS Trust
Philipp Scheiwiler

It was a great workshop with a lot of interesting people and a great learning experience.

Philipp Scheiwiler
System Engineer
Andrew Lock
This was a very helpful day and opportunity to speak with a number of operational incident responders to discuss what really works in practice and not just in theory. I gained a great deal from the day, particularly around the construction of bespoke playbooks and also a variety of useful resources to inform my learning. A really good day.
Andrew Lock
Information Security Consultant

Information Technology Infrastructure Library Course Modules 

Information Technology Infrastructure Library
  • Introduction to ITIL. ITIL History, Versions and Objectives. Important Definitions.

  • Service & Process. 

  • Service Design - Service Level Management, Availability & Capacity Management, Information Security & IT Service Continuity Management, Supplier Management.

  • Service Transition - Change Management.

  • Service Operation - Incident & Event Management, Demand & Patch Management, Problem Management, Request & Access Management. 

  • Functions - Service Desk, Technical Management, Application Management, IT Operation Management.

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Find out more about our one day public courses or internal workshops, please complete the form below. 

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  • +44 (0) 203 189 1422