Cyber Incident Planning & Response Refunds Policy 

Methods of Payment

We have selected WorldPay to manage the processing of payments through our website.WorldPay's payment solutions are trusted and utilised by thousands of businesses, big and small, in nearly all parts of the world. WorldPay's e-commerce solutions are secure and easy-to-use, and have enabled customers to gain access to valuable products and services over the Internet.

With WorldPay, you are provided with a variety of options for payment for our (GCHQ certified) courses such as Visa, MasterCard, Maestro and JCB. We also accept debit cards.

Refund Policy

You may cancel a payment made on this website up to 21 calendar days before the beginning of the course you have paid to attend. You can send an email quoting your course, the date and location of the course and the name of the person who made the payment for the course.
Exam fees are non-refundable if paid after the completion of the course.

Please note:

  • All refunds will be credited to the payment card used to make the order.
  • We cannot issue refunds after you have attended the course.


We are committed to security of your information and will investigate reported unauthorised usage of an account immediately and refund customers within twenty four hours for any breach of security as a result of internal company security transgressions
.

All refunds are subject to security controls and customers will need to give correct answers to security questions before refunds are made.
Delivery: All material related to the course is handed to you on the day you attend the course.


Data protection & GDPR Related Information. 

We are registered as a data controller with the UK Information Commissioner’s Office.. Our data protection registration number is ZA148168

Our Privacy Notice:  Click here for our privacy information. 

Our details

This website is owned and operated by Cyber Management Alliance Ltd. We are registered in England and Wales under registration number 9547814, and our registered office is at 71-75 Shelton St, Covent Garden, London. WC2H 9JQ

Our principal place of business is at 71-75 Shelton St, Covent Garden, London. WC2H 9JQ You can contact us by writing to the business address given above, by using our website contact form, by email to info@cm-alliance.com or by telephone on 0203 1891422.