Building and Optimising Incident Response Playbooks

Learn to Create Fit-for-Purpose Cyber Incident Response Playbooks

We have trained over 250 organizations including:

"Only 10% of organisations have an Incident Response Plan" - GCHQ

Create true fit-for-purpose incident response playbooks

'Ineffective playbooks expose you to Data-Breach notification fines'

Immediately usable playbook templates and other related collateral


The Building and Optimising Incident Response Playbooks one-day training & teaches you how to create actionable incident response playbooks to respond to a variety of simple and complex cyber-attacks and data breaches.

Unlike a traditional crisis like an earthquake or flood, a cyber-crisis is often invisible and near impossible to detect in the early stages. In a majority of cyber-attacks, by the time a business detects the attack, it is often too late. The data has been stolen , the media knows about your data-breach and your customers are worried their personal data may be in the hands of criminals.

Benefits of the Playbooks Course

Individual Benefits:

As an individual, after you complete the Playbooks course you will be able to:

  • Create basic and advanced cyber incident response playbooks.
  • Analyse, improve and optimise existing incident response procedures. 
  • Create effective attack scenarios with supporting response playbooks. 
  • Run effective cyber incident response workshops to support continuous improvement in cyber resilience processes and procedures. 
  • Understand the role of SOAR (Security Orchestration and Response) and the tools that you can use to implement SOAR.

Organisational Benefits

When run internally, the Building & Optimising Incident Response Playbooks (Playbooks) workshop brings significant benefits to an organisation including, but not limited to:

  • Significantly improving your organisation's speed of response to cyber-attacks.
  • Achieve better legal and regulatory compliance and meet respective geographical breach notification requirements.
  • When held internally, we conduct a consultative review of your existing response processes, procedures and playbooks.
  • Ensure continuity and consistency in both your technical and managerial responses during a regular incident or a cyber crisis.

Elearning & Virtual Classroom: 

The playbooks training is available as an eLearning (also called Self-paced Learning) option and as a virtual classroom training. For the virtual training we use Zoom 

Highlights of the Course

  • 8 modules designed specifically to cover this topic. 
  • Highly interactive course with several exercises to ensure maximum learning. 
  • Bonus content including playbook templates, workflow and more. 
  • This is the only course that teaches you how to create playbooks.

Testing Playbooks with Cyber Tabletop Exercises: 

You can combine the Internal Playbooks training with our Cyber Crisis Tabletop Exercise (CCTE)  workshop to formally test your playbooks in a simulated cyber-attack environment. You can find more information on Cyber Crisis Tabletop Exercises here or if you prefer, you can book an appointment with us to discuss this option in more detail. 

Playbooks Learning Objectives:

  • Learn what it takes to create, review and optimise cyber incident response playbooks.
  • Understand the technology that can underpin the creation, optimisation and automation of playbooks.
In your own words, you will be able to explain and discuss the 
  • Key components of an incident response playbooks.
  • Importance and role of effective playbooks in increasing organisational cyber resilience.
  • Importance and role of fit-for-purpose, effective playbooks in increasing compliance with breach notification requirements, like the 72 hours data-breach-notification requirement from the GDPR. 
  • Benefits of having a structured, repeatable way to respond to cyber-attacks.
  • Benefits of Incident response playbooks and how they impact staff efficiency.
  • Benefits of using technological solutions to create, automate and improve playbooks. 
Use the the knowledge gained from this workshop to
  • Create basic and advanced cyber incident response playbooks.
  • Work with and contribute to better articulated risk management.
  • Host and run ongoing workshops to continually review and improve response playbooks.
  • Assess, deploy and implement automation in incident response and playbooks.
  • Review and improve existing incident response playbooks.

Target audience

IT Technicians
Level 1, level 2, IT support
Network engineers
Windows, Unix and Max engineers
SOC Analysts (all levels)
IT Managers, Network Managers

Service Managers
BCP Managers
CISOs / Heads of IT security
Risk Managers
Heads of IT
Change Managers


Feedback and Testimonials for the Playbooks Workshop


Continuing Professional Development

  •  (ISC)2 members can claim 8 CPE points after they complete the whole course and obtain the attendance certification.
  • ISACA members can claim 8 CPE points after they complete the whole course and obtain the attendance certification.
The playbooks training course was a good 'part-2' to the CIPR and went into greater depth in a number of areas. The day was fun and Amar kept us moving along at a good pace.
Kevin Hayes
CISO, Cyber Risk Associates

Enjoyed the course. Good mix of attendees and plenty of lively conversation. Amar steered us through it all admirably.

Russ Smith

Overall the course was very good. I would strongly recommend this training to anyone who is involved in Cyber Security or has control of information assets.

Kim Rose
Information Governance Officer, Wye Valley NHS Trust

It was a great workshop with a lot of interesting people and a great learning experience.

Philipp Scheiwiler
System Engineer
This was a very helpful day and opportunity to speak with a number of operational incident responders to discuss what really works in practice and not just in theory. I gained a great deal from the day, particularly around the construction of bespoke playbooks and also a variety of useful resources to inform my learning. A really good day.
Andrew Lock
Information Security Consultant

Playbooks Course Modules 

Module 1 - The Foundations & Concepts

Starting the foundation, this module sets the baseline, ensures all students understand the core concepts that underpin the course. 

Those who are non-technical will find that attending our NCSC-Certified CIPR course establishes the core concepts on which this playbooks course is built upon. 

  • Key components of an effective playbook.
  • A case study on the importance of playbooks.
Module 2 - The Four Phases of a Playbook

Building on the NIST 800-61.r2 Computer Security Incident Handling Guide,  we take the student through an in-depth understanding of these four phases, their relationships to each other and the relationship of this concept to creating effective and fit-for-purpose incident response playbooks. 

Module 3a, 3b & 3c - Preparing the Groundwork

These 3 modules introduce the student to key concepts of not just playbooks but the primary constituents of a good incident analyst. There is a substantial link between an analyst and playbooks and to create and use playbooks effectively you need to understand the basics.

Module 4 - Automation

This module breaks down the topic of automation in incident response and playbooks and dives deeper into the concepts and reasons and implementation examples of automation.  This section also gives examples of how automation can be used as a force for staff retention and motivation.   In addition, the student is shown a structured approach to automating actions before, during and after a cyber attack. 

Module 5 - Threat Intelligence & Playbooks

This is not a section to learn about threat intelligence but rather a specific section that teaches and challenges the student to start creating their first full playbook.  We all now threat-intel is important, but in this module we show you useful and important it is and how you can use playbooks to significantly improve your security posture. 

Module 6 - Participants

'Who you going to call' during an attack. Even for the most prepared there are moments when you wonder, who is it we need to call? OR who can authorise this action?  Seems simple, but there is a method and approach to get this right and yes, you have to plan ahead. 

Module 7 - Creating Cyber-Attack Scenarios
If you think creating scenarios is easy - think again. A good scenario needs time, creativity, time and more creativity.  Wait, it also needs a few other key ingredients. This module introduces scenarios, explains the importance of cyber attack scenarios and their relevance and then dives into how you can create them yourself.  An absolute must learn module if you want to be an incident response honcho. 
Module 8 - Creating Playbooks

In this module, we do what it says on the tin. We start creating and review all sorts of playbooks, from detection, analysis and response with scenarios from malware, ransomware, data theft and more. As with other modules, there are several interactive exercises. 

Meet the Trainer 

Amar Singh has a long history and experience in data privacy and information security. Amar has served as CISO for various companies, including News International (now News UK), SABMiller, Gala Coral, Euromoney and Elsevier. Amongst various other activities, Amar is a Global Chief Information Security Officer and Trusted Advisor to a number of organisations including a FTSE100 firm, and is chair of the ISACA UK Security Advisory Group. He also founded the not-for-profit cybersecurity service for charities, Give01Day.

Amar_Singh_CISO (1).jpg

Amar has the highest integrity and is trusted by FTSE100 companies with some of the most sensitive commercial information. He has been involved with highly sensitive forensic investigations.

He has the ability to deal with both technically-astute, board-level executives and lead an organisation's information security direction. Apart from his experience and abilities, Amar holds a number of industry-recognised certifications, such as ISO 27001 Certified ISMS Lead Implementer, MoR, CRISC and CISSP certification.

Amar is an industry-acknowledged expert and public speaker and is regularly invited to speak and share his insights by some of the largest and most respected organisations in the world including The BBC, The Economist’s Intelligence Unit, The Financial Times, SC Magazine, InfoSec Magazine, Computer Weekly, The Register and the AlJazeera English Channel.


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Building and Optimising Incident Response Playbooks

Find out more about our one day public courses or internal workshops, please complete the form below. 

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